Chasing those lapsed members

Continuation from the October LLO meeting....

We all know it's important to chase lapsed members. By the time it's got to an LLO these members have received 2 renewal invoices, but is there a better way of doing this?

• should LLOs be chasing lasped members? As we can now personalise our emails - should membership just run a report email of all lapsed members with the sort of email you're sending, then give you the last lot in October?
• is the personal touch from the LLO better?
  
• what have LLOs found to be useful (email is better than phone etc)
• are there serial offenders who only renew when the LLO contacts them and is this a problem?
• does anyone know what other associations do?
• are we choosing the best time to be chasing members - should we do it earlier, later etc?

All food for thought.

Heartfelt thanks!

Thanks for welcoming me to your list. I'd like my first post to be a big thank you for the efforts that you put in over the ALIA/CAVAL Copyright Workshops. I've just heard that we made a profit! This was due to your sourcing of free or cheap venues and catering and also to your publicity.
The feedback that I've had so far from attendees is also positive about the content and the organisation.

Moyra

Profile of new graduates report

The report was interesting reading - although it is important that it was completed by people attending NLS - so they were already professionally active.

To my mind 3 things stood out that we as LLO's could have a direct impact on;
* Lack participation and undertanding of the PD Scheme
* Need for more mentoring (Or the feeling of more mentoring. I often think people don't realise all the mentoring opportunities that already exist to be exposed to mentors thru ALIA)
* Lack of involvement by LIS learning institutions with ALIA. This was also raised at all 3 of the NAC meetings I attended.

What do you think we can do/learn from the report?

M

Volunteer in the Spotlight

I've emailed everyone the 2008 preliminary roster (I can't believe I've written 2008 on something and that I'm thinking that far ahead - eeek), which includes our "Volunteer in the Spotlight" column.

We've interviewed and written almost a year's worth of columns this year and I think it's time to review the concept. Originally this column came from complaints at last year's NAC that volunteers were given enough exposure or public thanks. But can we do it better or is it even working?

I'd love your comments on things like:
Format
Style
Length
Need
Target audience
(and anything else you can think of)

"LLOs in Touch" with others

I thought it might be useful to create a list of other blogs / Wikis / Web pages library related (or not) that we find useful, informative or just plain interesting.

Here are a few to get us started:
Derek's Blog http://dereksaliablog.blogspot.com/
Derek's our vice president and has his own blog where he discusses ALIA issues. Very interesting to hear from a Director.

Roxanne's Blog http://www.roxannemissingham.blogspot.com/
Roxanne started this after Derek, which is why she's second. Again interesting to see what's happening

Board Blog http://www.alia.org.au/blog/
This is the ALIA Directors' public blog - I must say - they could be more exciting

Kevin's Blog http://www.auslibrarytechnician.blogspot.com/
This one's interesting. Kevin is often controversial about ALIA and it's good to check up with what he's saying every now and then (especially when it's about you :-)

Not for Profit Network http://www.nfpn.com.au
This is a great organisation designed to support NFP (like us). Lots of great resources here too (especially under "Resource Library")

NAC Knack!

Thought that I would get the ball rolling after all our discussion yesterday about the NAC. Suggestions for alternative ways of hosting them and therefore avoiding the dreaded catering problem were: online NAC (blog or wiki), or teleconference. This would also save trying to find venues, photocopying and all that miscellaneous stuff that takes so much time and energy.

Thoughts, comments and additions welcomed as there has to be a better way to do the NAC!

Wow - this has a life of its own

So there I was feeling guilty about you guys. I've been so busy with certain complaining members (think LT, think NLS 4 etc and you may know who I'm talking about) that I haven't even visited this blog since it started.

So I jumped on to discover that it has a life of its own - that's incredible. Thanks for being such wonderful staff and embracing ideas even if you're not sure they'll work.

Cheers, Robyn